Throughout your freelancing career, you’re bound to come across a whole range of interesting characters, whom are going to want to hire you for the services you offer. It is your business to be able to communicate well to these individuals, some of whom may fall into certain stereotypical groups. Well, let’s go through a few.
The “NOW!” Client
The “NOW!” client is the type of person who feels that they need you to get down to work instantly for you there and then, and to boot, it needs to be of the highest quality you can imagine, and done within an hour. These are the extremely impatient type, who usually procrastinate till near the end of their own deadlines if they’re hiring you to work on another person’s project – and so they need a “rush job”. Usually, though, the client doesn’t even have a deadline they need to work by, and just want the work done by you “NOW!” for no apparent reason.
There are multiple ways to combat such a client, you ensure that you don’t fall prey to their “rushful” ways. For one, you could apply a rush fee to your project, which increases the quicker the client wants the project done. For example, if they want the project to be done within 3 days, and you usually take about a week for such work, you can quote them a few hundred dollars/pounds extra. If they want it done sooner, you charge them more. Simple. This usually calms those clients whom want a rushed job, without reason, and puts them in a position more inclined to choose your standard work rate. However, if the client genuinely needs the work done in a rush, they may be more inclined to accept your “rush fees” – so it works both ways.
The Skimpy Client
These guys are a dime a dozen, seriously. They are the type of people who wants an out-of-this-world website, script, article, e-book, or painting, but don’t have “much of a budget”. You need to tackle these guys with caution. Usually, they are the type that will try to get as much work out of you as possible, for a fraction of the usual cost.
Your first call to action should be to establish if they actually do have a budget to establish whether or not they can actually afford your services. Sometimes, the client could be from a charitable foundation of some sort, or community project, and therefore not have much of a budget. In such a scenario, you may want to weigh out whether or not you wish to be doing work for discounted rates/free or not.
Quote “The Skimpy Client” with your usual rates (if they’re not from a charity) and if they start responding in a way where they try to haggle you down, or say it’s too expensive, forget about them and move on. They’re likely to give you more trouble than what you’ll get out of it.
The “I’m not 100% sure what I want…” Client
Clients are not designers, coders, or usually not any kind of freelancers at all, so it’s sometimes difficult for them to establish just what they need from you. For example, if you’re a freelance web designer, the client may not know exactly what they’re after in terms of aesthetics, feel, etc. Their answer to this is that they’re “not 100% sure” what they want, but, they’re absolutely certain that when they see what they want, they’ll know. Immediately, you should stop, and alerting yourself to what this client is saying. This type of client is typically going to make you go through as many revisions as you possible can on work which you provide them, not only that, but I’ve had times when they even after 3 revisions, end up going back to the first draft! Yes, it could be that they like your first draft of a design, or article, but the key here is to figure out whether or not they are extremely fussy about what they want doing or not. If they are, you’ll be in for one heck of a ride.
So there you have it, a set of 3 stereotypical clients, and how you handle them. Remember that not all clients will fall into these brackets, in fact, you’ll come across some very good clients, whom are easy enough to please and pay well for the work you provide – but as a freelancer, you need to learn how to tackle those not-so-good clients.
Is there anything I’ve missed out? Figured out a better way to handle that “NOW!” client? Comment below to let us know!
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